Refund and Returns Policy

1. General Overview

At realshop we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for a return must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for a refund or exchange.

2.2 Condition of Items

• Products must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Items that show signs of wear, damage, or missing components will be refused.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without a valid RMA number will not be processed.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on the statement, depending on the card issuer.

4.2 Non‑Refundable Items

• Gift cards
• Personalized or custom‑made products
• Downloadable digital content

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost, provided the exchange is for an item of equal or lesser value.

6. Defective or Incorrect Items

Should you receive a defective, damaged, or incorrect product, contact us within 7 days of receipt. We will arrange a prepaid return and either replace the item or issue a full refund, according to your preference.

7. User Responsibilities

• Provide accurate contact and order information.
• Package returned items securely to prevent damage during transit.
• Comply with all instructions provided in the RMA communication.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Realshop Headquarters,