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Privacy Policy

1. Introduction

Welcome to realshop (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our services. By using the Website, you agree to the practices described herein.

2. Information We Collect

2.1 Personal Information

We may collect information that identifies you personally, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third‑party providers)

2.2 Non‑Personal Information

We also collect technical data that does not directly identify you, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the Website
  • Referral URLs

3. How We Use Your Information

We use the collected data for the following purposes:

  • Processing orders and providing customer support
  • Sending order confirmations, invoices, and shipping updates
  • Improving the Website’s functionality and user experience
  • Personalising marketing communications, if you have opted in
  • Complying with legal obligations and protecting our rights

4. Sharing and Disclosure

We may share your information with:

  • Service providers that perform order fulfilment, payment processing, and shipping
  • Legal authorities when required by law or to protect our legal rights
  • Business partners for joint marketing activities, only with your explicit consent

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission can be guaranteed as completely secure.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications at any time
  • Request a copy of your data in a portable format

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember your preferences. You may manage cookie settings through your browser preferences.

8. Links to Third‑Party Sites

The Website may contain links to external sites that are not operated by realshop. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website after such changes constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

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