Refund and Returns Policy

1. General Overview

At realshop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Returned Items

• Items must be unused, unaltered, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Products that show signs of wear, damage, or missing components will not be eligible for a refund.

3. Initiating a Return

To start a return, please follow these steps:

• Contact our Customer Support team at [email protected] or call +1(806)737-9486.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will issue a Return Merchandise Authorization (RMA) number and give you detailed shipping instructions.

All return shipments must be sent using a trackable carrier. The RMA number must be clearly marked on the outside of the package.

4. Refund Processing

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Non‑Refundable Items

• Gift cards, downloadable software, and any item marked as “final sale”.
• Shipping charges, unless the return is due to an error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and will be processed under the same return conditions.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

7. Legal Disclaimers

All returns and refunds are governed by applicable consumer protection laws. This policy does not affect any statutory rights you may have under local legislation.

We reserve the right to amend this Refund and Returns Policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: